The Quality Management System (QMS) has been introduced in the Agency in order to form the goals and policies of the Agency’s activities in the field of product/service quality, as well as to achieve set objectives. The Agency's QMS is based on the Kazakhstani standard ST ISO 9001-2016.
The ARQA QMS describes the main business processes, ways of carrying out an activity or a process in the form of Procedures and Documents. Internal quality management in ARQA is carried out on the basis of the following documents: the Quality Manual (sets out the quality policy and describes the quality system); the Quality Policy (defines the main directions and objectives of the Agency in the field of quality), Quality Objectives, Documented Procedures, Regulations on Divisions, Job Descriptions.
