The Quality Management System (QMS) has been introduced in the Agency in order to form the goals and policies of the Agency’s activities in the field of product/service quality, as well as to achieve set objectives. The Agency's QMS is based on the Kazakhstani standard ST ISO 9001-2016.
The ARQA QMS describes the main business processes, ways of carrying out an activity or a process in the form of Procedures and Documents. Internal quality management in ARQA is carried out on the basis of the following documents: the Quality Manual (sets out the quality policy and describes the quality system); the Quality Policy (defines the main directions and objectives of the Agency in the field of quality), Quality Objectives, Documented Procedures, Regulations on Divisions, Job Descriptions.
The Agency’s staff regularly enhance their qualifications by participating in conferences and seminars organized by international associations and networks in the field of quality assurance (ENQA, CEENQA, INQAAHE, IREG, etc.), the Ministry of Science and Higher Education of the Republic of Kazakhstan, as well as other partners in the field of quality assurance.
